Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We are an independent research site. We do not run any casino, hold anyone's account or handle money, so we cannot resolve problems with a specific operator on your behalf.
How to reach us
Use the contact form or the contact details shown in the site footer or alongside this page. We have not published an email address within this copy, so please use whichever channel is displayed on the live site rather than any address found elsewhere. Messages sent to unofficial addresses or social accounts claiming to be us may not reach us.
We never ask for your casino password, card number, full bank details or identity documents. If someone claiming to be from crucifixlaneproject.com asks for these, do not reply.
What we can help with
- Corrections: a bonus term, payment method or licence detail that looks out of date or wrong. Casino terms change often, so reader reports are useful.
- Questions about our reviews: how we reached a rating, what a term such as wagering or a cashout cap means, or why an operator is listed.
- Suggestions: topics, comparisons or explainers you would like to see.
- Business and editorial enquiries: please say who you represent and what you propose. Commercial relationships do not decide where a casino is ranked.
- Reporting a concern about a listed casino: tell us what happened, when, and which terms applied. We treat this as a reader report, not a verified finding.
What we cannot do
We cannot recover deposits, force a withdrawal, reopen a closed account or act as a go-between in a dispute. We also cannot confirm the status of your individual account at any casino, including Betmica, Kikibet, Betninja or any other operator we cover.
For those problems, the usual order of steps is:
- Gather your account name, transaction dates, amounts and screenshots of the relevant terms.
- Contact the casino's customer support in writing, so you have a record.
- If unresolved, use the operator's formal complaints procedure, if it has one, and note any deadlines.
- Check which licence the casino states and whether that regulator or an approved dispute service accepts complaints. Offshore licensing generally offers weaker routes for UK customers than a UK Gambling Commission licence.
When you write to us, include these details
| Type of message | Useful to include |
|---|---|
| Correction | The page, the statement you question, and any source you relied on |
| Bonus terms query | The casino name, the offer wording, and the date you viewed it |
| Concern about a casino | A short timeline, the terms involved, and whether you have contacted the operator |
| Partnership | Your organisation, your proposal and a contact name |
Please keep personal information to what is necessary.
What to expect after you send a message
A person reads each message. We do not promise a fixed reply time, because we have not published one, but we aim to respond to genuine questions and act on verified corrections. We may not reply to messages that are abusive, repetitive or ask us to settle a dispute we cannot influence.
Where a correction is confirmed, we update the page and revise the date of the check. Details such as bonus values, which are advertised by the casinos, can change without notice, so always read the current terms on the operator's own site before depositing.
Support if gambling is causing you harm
If gambling is affecting your finances, mood or relationships, support is available and confidential. In Great Britain, GamCare runs a National Gambling Helpline and online chat, and GAMSTOP offers free self-exclusion across UK-licensed operators. Sites not covered by GAMSTOP will not apply that exclusion, so consider using blocking software on your devices, bank gambling blocks and deposit limits as well. Gambling should never be treated as a source of income or a way to solve debt.
You must be 18 or over to gamble. Our guides are information, not an endorsement to play.
Before you write: has your question already been answered?
Many questions about licensing, bonus conditions, payments and withdrawals are covered in our main guide, Trusted Non GamStop Casinos UK 2026. It is worth a quick look first, but if something is unclear or missing, we would like to hear from you.